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Interra Online banking makes life easier
Access your Interra Credit Union accounts and more, conveniently online, at home, at work, or anywhere you go. Register today for Interra Online banking. It’s free and easy!
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With Interra Online, you have the ability to:
- View account balances and activity
- Determine which checks have cleared and view the check images
- Transfer funds between your Interra accounts
- Obtain mortgage account information
- Download information to your favorite financial programs, such as Quicken or Microsoft Money
- Take advantage of other options, including stop payment request, request a copy of a check, instructions, and more
Interra Online provides a gateway to other FREE online services:
- Interra Bill Pay
- e-Alerts
- e-Statements
- Mobile Services
More information about Interra Online:
Registration
Interra Online banking is a FREE benefit of Interra Credit Union membership, but you must register to use it.
Your signature is required to authorize use of this service.
Please click on the above link to read, print and/or save the Interra Online banking Agreement (“Agreement”). By completing and submitting the Interra Online Registration form, you affirmatively agree that you have read, understand and agree to be bound by the terms and conditions of the Agreement. Further, you understand that any signature on the completed registration form by one accountholder represents to Interra Credit Union that all authorized users of these services consent to the terms and conditions outlined in the Agreement. For further information please refer to the above Agreement or the Membership & Account Services Agreement & Disclosures.
Please complete and sign the Registration form and send it to the address or fax number below:
Interra Credit Union
PO Box 727
Goshen, IN 46527-0727
Fax: 574.975.3221
If you would like the ability to transfer funds between different member account numbers, please complete the Multi-Account Transfer Authorization Form and submit it along with the registration and application.
Your confirmation and instruction sheet will either be mailed to the address we have on file for your account within one to two business days after it is received, or it will be sent to the e-mail address you specified on you registration application.
If you have any questions about the information above, please contact any Interra office or e-mail us at msg@interracu.com.
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Requirements
Interra Online works best with Microsoft Internet Explorer 6.0 or higher and Mozilla's Firefox 2.0 or higher. We do not recommend using the browser for America Online or MSN and cannot guarantee proper operation while using Interra Online. We also recommend using a monitor resolution set at 800x600 or higher.
You can use a dial-up account through an ISP (Internet Service Provider) or a dedicated connection to access the internet. If using a dial-up account, we recommend at least a 14.4 kbps modem. A web browser with Secure Sockets Layer security capabilities: Microsoft Internet Explorer 4.0 or higher.
Download Internet Explorer for PC
Download Firefox for Macintosh
Security
Transactions you conduct and account information you obtain on Interra Online are secure. Our site uses SSL (Secure Sockets Layer) encryption, to ensure your account information and transactions are masked.
In addition to encryption, Interra Online makes use of a time-out feature. That means that if you leave your computer idle for a short time, you must log on again to gain access to your account. Another security feature is the ability to change your access code at any time. We recommend that you change your access code frequently. For examples of good password practices, click here.
When you log on to Interra Online, you will get a Java-script alert regarding the last attempted access to your account. If you have recently entered an incorrect access code, this alert will inform you of such attempts. If the number of unsuccessful attempts seems unusually high, please contact us immediately and we will reissue your access code.
Interra Online requires that "cookies" are turned on and accepted by your browser. Generally, these small bits of information are used only to track your Interra Online session and are cleared off of your hard drive by Interra Online when you leave.
Interra Online supports both 40 and 128-bit encryption. The level of encryption used depends on the browser being used. Check your browser documentation on how to check which level of security is in use.
If you have any questions about the information above, please contact any Interra office or e-mail us.
Frequently Asked Questions about Interra Online
If you experience difficulties accessing Interra Online, it may be due to one of the common problems listed below. If the problems persist, please call us at 574.534.2506 or at 888.432.2848.
What does my account number look like?
Be sure you use your six or seven-digit account number only. Do not use any account suffixes.
What if I forget or don’t know my access code?
Your access code is any combination of from 8 to 16 case-sensitive letters and/or numbers. This is important to keep in mind when you change your access code. If you forget yours, we can’t see it, and that’s why we can’t give it to you over the phone. We can set up a temporary code for you which will allow you to input a new access code. This system may seem inconvenient, but it is in place for your security and account protection.
What if nothing happens after I type my member number and access code and hit "Enter"?
You must click “Continue” to access the system, not the "Enter" key. When you click "Continue," the Interra Online main menu will appear.
What happens if I get the error message, "This account has not been set up for Interra Online?"
Have you completed the registration form to access Interra Online? Have you received a confirmation letter from Interra? In order to access Interra Online, your account(s) must be set up through the proper permissions to use the online banking system. If you are not registered, you may obtain the form here.
If you believe you are registered and continue to have log-on problems, please contact us either via our online contact form or at 574.534.2506 or 888.432.2848 during regular business hours.
How do I get to Interra Bill Pay, e-Statements and e-Alerts?
Interra Online is the “gateway” to these services, so you must be logged into Interra Online banking to access them. Once you enter your member number, password and click on the “Continue” button, you will be logged into Interra Online. The link to Interra Bill Pay appears along the horizontal menu at the top of Interra Online page. e-Statements can be accessed through the “History” button along the same horizontal menu. You may set up, modify or delete e-Alerts, by clicking on the word "here" found below your name and address information.
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Each account insured up to $250,000 by American Share Insurance. By members' choice, this institution is not federally insured. Learn more about American Share Insurance.