Mobile Services Frequently Asked Questions:

Mobile Banking

• What is mobile banking?
• How do I know if my device is able to support mobile banking?
• How do I access mobile banking with Interra?

What is mobile banking?
Mobile banking enables you to view some areas of the website and perform selected online banking functions using your internet-enabled mobile device.

How do I know if my device is able to support mobile banking?
Your device is web-enabled if it has a mini-browser or wireless web on its main menu. Many mobile phone carriers charge a monthly fee for wireless web access and may also charge for the volume of data exchanged.

How do I access mobile banking with Interra?
To access mobile banking, you need Interra Online banking access and a wireless device with an internet connection. Just enter interracu.mobi and login using your online banking credentials. If you do not have online banking access, please contact the credit union, or complete and submit the online banking registration form.

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Mobile Texting:

• How do I register for Interra Online?
• I don't remember my Interra Online password(s) (primary and/or secondary).  What should I do?
• I would like to update the phone number or e-mail address that I registered.  How can I do that?
• How can I add additional devices to the system?
• I received a message with my account information but I can only read part of my account number.  Why is part of my account number missing?
• I don’t have a cell phone, can I still sign up for Mobile Texts?
• I registered my cell phone and chose to have the messages sent to the phone.  I want that same device to also be registered for e-mail.  Every time I enter my PIN it says “This device is already registered to your account.”  I don’t understand why it will not accept my PIN.
• I would like texts sent to both my phone and an e-mail address.  Is that possible?
• What is the difference between getting Mobile Texts and e-Alerts that I receive on my cell phone?
• Does the balance sent to me reflect any debit card or check holds that are currently on my account? 
• Are there any fees associated with using this service?

I don’t remember my Interra Online password(s) (primary and/or secondary).  What should I do?
If you can’t remember your Interra Online passwords, please do one of the following:

• Visit any Interra Office and a representative can reset them for you.
• Call Interra and a representative can assist you with resetting your passwords.

I would like to update the phone number or e-mail address that I registered.  How can I do that?
To update a device’s details, log into the system.  Once on the My On-Demand Text Messaging Devices page, an existing device can be edited by clicking on the phone number “link.” 

How can I add additional devices to the system?
To add additional devices (phone numbers or e-mail address), log into the system.  Once on the My On-Demand Text Messaging Devices page, you can input additional phone numbers or e-mail addresses by clicking on the Add a new device link. 

I received a message with my account information but I can only read part of my account number.  Why is part of my account number missing?
For your security, a portion of your account number will be suppressed in each message, revealing only the last four digits of your account number. Savings account numbers will reveal the last two digits of your member number + the two-digit ID associated with that savings account. Checking and Money Market accounts will be a ten-digit number revealing the last four numbers of your member number, as the account ID is found at the beginning of the account number.

I don’t have a cell phone, can I still sign up for Mobile Texts?
Yes!  While the program was designed for members to access account information on the go, it will work with any phone number (landline or perhaps a cell phone that cannot receive text messages) as long as the number is registered.  Be sure, though, that you direct the messages to an e-mail address, otherwise you will have no way to view the messages that are sent to you.

I registered my cell phone and chose to have the messages sent to the phone.  I want that same device to also be registered for e-mail.  Every time I enter my PIN it says “This device is already registered to your account.”  I don’t understand why it will not accept my PIN.
For any given phone number you can have the texts sent to that phone and/or multiple e-mail addresses.  However, for each registered phone number, there can be no duplicate PINs.  The reason is that the 800-number recognizes the phone number that is calling, and routes the text to the appropriate location (phone or e-mail address) based on the PIN entered.  

I would like texts sent to both my phone and an e-mail address.  Is that possible?
Yes.  To receive texts by phone and e-mail, you just need to register both devices under that phone number.  Set the first one up to go to My Phone.  Then register the same device again (phone number) but choose Email Address as the destination.  If you try to use the same PIN both times, you will get a This device is already registered to your account error, and have to create another PIN for one of your destinations.  When calling in, the PIN entered will determine which destination receives the notification, thus each device must be initiated through its own phone call and PIN.

What is the difference between getting Mobile Texts and e-Alerts that I receive on my cell phone?
Mobile Texts are sent to members “on-demand” by calling 800.298.3459, while e-Alerts are sent to members at the point that account “parameters” are met.  In other words, you will only receive a Mobile Text (regardless of whether the destination is to a phone or e-mail address) from Interra when you “request” it, while the e-Alerts are sent in “real time,” meaning it could take place at any time, based on the time the transaction occurs on your account, and the time restrictions you have set for e-Alert messages to be sent to your cell phone number or e-mail address.

Does the balance sent to me reflect any debit card or check holds that are currently on my account? 
Each message will have two balances listed per account.  The first one is your balance, meaning the total in your account. The second is your available balance, the amount of money that you have available to spend.  Any discrepancy between the two is either the minimum balance required to maintain your account, or the result of pending transactions.

Are there any fees associated with using this service?
Mobile texting is offered at no cost to members, however, you may want to check your cell phone plan, as your carrier may charge a monthly fee for wireless web access, the volume of data exchanged, and/or to receive text messages.

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