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Online Banking

So much more than online banking.

Online banking is safe to use from your private computer, smartphone or tablet.

Take advantage of the extra features available to increase efficiencies and manage your business finances.

  • View balances and make transfers.
  • View eStatements and recent transactions.
  • Transfer money to another member or member business.
  • Provides the gateway to Business Bill Pay.
  • Set up eAlerts.
  • Access MasterCard® Online.
  • Create multiple users.
  • And more!
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Q:

What are some of the features of online banking?

A:

There are so many features allowing you to have more control of your online technology. Some of the features include:

• Streamlined and intuitive dashboard
• Card controls - see more information below
• Online banking enrollment from a mobile device
• Enhanced Personal Financial Management (PFM) tools including setting savings goals, financial health checkup and free credit score with SavvyMoney®
• Advanced notifications and account alerts that provide real-time information
• Connect accounts from other financial institutions
• And so much more!

We encourage you to log in and investigate this very intuitive service.

Q:

What can I do in Card Controls?

A:

Card controls allow you to:
• Unlock/lock a select card
• Determine internal purchase usage standards
• Enable/disable merchant controls
• Enable transaction controls
• Set spending limits

Q:

What is SavvyMoney®?

A:

SavvyMoney® is a feature that allows you to track your credit score and learn how the information on your credit report translates into a score. It also provides alerts and helpful facts of how you can use your credit to accomplish your life goals. Find out much more information when logging into your online banking.

Q:

What are the browser requirements?

A:

Microsoft Edge: Click here to upgrade.
• Updated to one of the last 2 versions.

Mozilla Firefox: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone®, iPad® = iOS 12 or higher
• Android® mobile/tablet = Android 8.1

Apple Safari: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone, iPad = iOS 12 or higher

Google Chrome: Click here to upgrade.
• Updated to one of the last 2 versions.
• Android mobile/tablet = 8.1 or higher

*Microsoft Internet Explorer® is not supported.

If you need assistance in determining your current browser and version follow these simple steps:

  1. Open your browser.
  2. Click Help at the top.
  3. Select About (name of the browser, Help will display the version of the browser you are using).
  4. Click OK to exit.
Q:

Is there any training available for businesses?

A:

Yes. Please view the links below.

General Overview Training

ACH and Wire Transfer Training

Helpful Intuit Guides:

•QuickBooks Desktop Conversion Instructions
•QuickBooks Online Conversion Instructions
•Quicken Conversion Instructions

Q:

How do I determine my member number?

A:

You can determine your member number in the following ways:

  • Refer to your Interra check
  • Refer to your Interra account card
  • Visit us or contact us at 574-534-2506
Q:

How is login recognized?

A:

Login is recognized for the primary account holder only.

Q:

What if I have multiple accounts?

A:

If you have multiple Interra accounts, make sure you are using the correct username and member number for the specific account you are trying to access. For business members, when registering and logging in for the first time, make sure you are clicking on the business icon.

Q:

What should I do if I forgot my username?

A:

At your online banking login screen, choose Forgot Your Username or Password. Select Send My User Name and choose your notification preference (email or phone). Follow the rest of the prompts. Note: If you have forgotten both your username and password, you must reset your username before requesting password assistance. If you need additional help with your username, please contact Interra's Member Services at 574-534-2506 during normal business hours.

Q:

What should I do if I forgot my password?

A:

At your online banking login screen, enter your username and choose Forgot Your Username or Password. Enter the required information and choose Reset Password. Follow the remaining prompts including entering of Security Verification Code.

Q:

How do I transfer money to another Interra member?

A:

Tip: To make a transfer to another Interra member, you must have the Primary Account Holder information.

1.Click on the Make a Transfer tab.

2. Choose Member to Member Accounts.

3. Choose Add Account.

4. Complete the necessary information using the name of the Primary member's last name on the account number.

For businesses, be sure to use the full name of the business such as Bark Park LLC.

Q:

Where is my scheduled transfer history?

A:

A history of scheduled transfers can be found by following the below instructions.

1. Click on the Make a Transfer tab at the top of the page.

2. Choose Transfer History from the menu on the left.

Q:

How do I register my device so I won't need an authorization code each time?

A:

To register your device, follow these instructions.

1. Click on your Profile in the upper right corner.

2. Choose the Two Factor Authentication under Security.

3. Choose your log in preference(s).

Q:

Can I sign up for online banking with the mobile app?

A:

Yes. Simply download the app, read and complete the disclosure requirements. If you have problems signing up, you may contact Interra's Member Services at 574-534-2506.

Q:

Can I view online banking in Spanish?

A:

Yes. Click on your Profile and choose Español.

Q:

How do I find more information?

A:

For a search option in the updated system, click on the "what are you looking for" magnifying glass found in the top left corner of online banking.

Q:

What language is business online banking in?

A:

Default is English, but can be changed to Spanish

Q:

How do I transfer funds to another member?

A:

You will need the following information to make the transfer

  • Member's Last Name/Business Name
  • Account Number
  • Account Type
Q:

Can I view a check I wrote through Business Online Banking?

A:

Yes, from the account summary page, click on the checking account from which you wrote the check. To the right of the transaction, there will be a check icon. Click on the check icon image and an image of the check will appear.

Q:

What is a Pending ACH in business online banking?

A:

If you have a direct deposit (such as payroll, Social Security, or a pending withdrawal/automatic payment) an hourglass icon shows with the number of pending ACH items. When you click on “Pending ACH,” you will see an explanation of the pending item.

Q:

If I have multiple member numbers at Interra, can I see all of them with one business online banking login?

A:

Absolutely! All you need to do is download the Multi-Account Access Form, fill it out, and mail, fax or bring it into any Interra office. To see an example of how the Multi-Account Access Form should be filled out, click here.

Q:

How can I set up a budget within business online banking?

A:

This is not an option.

Q:

How do I access MasterCard® Online within business online banking?

A:

That is not an option. Transaction information and payments are made directly on our website.

Q:

What type of information will I need to register for Interra business online banking?

A:

You will need the following information:

  • Account Number
  • Tax ID
  • Authorized Signer's SSN
Q:

What type of eAlerts can I set up with business online banking?

A:

You can receive e-mail and text alerts. Please be aware that your data provider may charge a fee to receive these messages. You can choose to receive whatever alerts you’d like; such as notifications when your account balance falls to a certain amount, when a check clears, when a direct deposit has been made, if your account goes negative, and many other triggers.