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We Continue To Remain Open

Interra is pleased to announce that we have moved into our next phase of re-opening. This phase includes full lobby capabilities. To ensure that we continually keep our staff and members' safety our top priority, we have implemented additional guidelines that we ask individuals to follow when utilizing the lobby.

Full lobby capabilities effective June 15, 2020:

  • All lobby and lending services have returned to normal.
  • Due to branch sizing and proper social distancing measures, the most efficient way for deposits and withdrawals is still the drive-thru or technology banking.
  • In accordance with the Governor's statewide mask mandate, masks are required when entering an Interra branch.   

To learn more about Interra's guidelines concerning lobby hours, special accommodations for seniors and members with chronic health conditions, safety precautions, and much more click on the below Branch Re-Opening FAQ.

Q:

Are all lobby services available in every branch?

A:

Yes. Effective Tuesday, June 15, 2020, all lobby and lending services have returned to normal. You may make an appointment with one of our advisors or lenders. This also helps safely manage the number of people in our buildings. To make an appointment, call 574-534-2506.

Q:

What are the branch hours?

A:

Monday – Friday 8:30 am – 5:00 pm
Saturday 8:30 am – 12:00 pm

Plymouth only
Monday – Friday 8:30 am – 4:00 pm

Exclusive hours for seniors and members with chronic health conditions.
Monday - Thursday 8:30 am – 9:00 am

Q:

Where should I make a deposit or withdrawal?

A:

Even though our lobbies are open, there may be some delays due to social distancing. Interra’s drive-thru lanes remain a good option for this service.

Q:

What other ways can I make deposit?

A:

In addition to our drive-thru and lobby, here are two other ways you can make a deposit.

  1. Mobile Deposit. A record number of Interra members started using mobile deposit and have learned of the ease and convenience of it. Once enrolled in online banking, you can use the Interra app to sign, snap and send your deposit. It’s completely safe and secure! Find out more here.

  2. Night Deposit Boxes. Deposits made after 8:30 am will be processed on the next business day.
Q:

What loan services are available?

A:

Branch advisors are able to provide assistance for personal or car loans. Members can also save time and find extra convenience by completing loan applications online.

Mortgage, agribusiness and business lending needs could have limited staff available at branches; therefore online applications are encouraged. If you have any questions, you may contact your personal lender directly or call 574-534-2506.

Q:

What safety measures are being taken?

A:

In an effort to continue protecting our staff and members, Interra will follow the necessary guidelines established by the CDC and governmental leadership. This includes, but is not limited to:

  • Proactive measures to maintain 6’ social distancing where feasible. Decals are on the floor for our members to advance as they are waiting in line. Our waiting areas have also been adjusted accordingly.
  • Interra staff working in lobbies and offices will wear masks. (Masks are required for anyone entering an Interra branch.)
  • All individuals entering the building will check in with an Interra employee in order to follow social distancing and assistance throughout the branch.
  • We may ask you to remove your mask, strictly for identification purposes. If you are uncomfortable with this, please continue to use our drive-thru.
  • We ask that individuals remove hats and sunglasses before entering the building.
  • Hand sanitation stations are available for staff and member's utilization.
  • High traffic touchpoints in the branch and drive-thru disinfected throughout the day.
  • Shareable materials in lobbies such as brochures, newspapers and coffee stations have been temporarily removed or are unavailable.
  • Daily overnight branch cleaning and disinfecting continues.
Q:

Can the branches properly handle social distancing?

A:

Branch size will determine the number of individuals allowed inside it in order to allow for proper social distancing. Due to the branch size and proper social distancing measures, the most efficient way for deposits and withdrawals is still the drive-thru or technology banking.

Q:

What should branch visitors do?

A:

We ask that you please be patient.

  • There may be increased lines for service both in our lobbies and at the drive-thru lanes. Save on these wait times by using Interra’s technology banking. It provides many services right at your fingertips without needing to enter an Interra branch.
  • Be aware of your own health. If you’re experiencing any unhealthy symptoms, please avoid using the lobby services at this time.
Q:

How can I make an appointment?

A:

Contact us at 574-534-2506 and we can direct you to a lender (mortgage, agribusiness, business) or a wealth management advisor to schedule an appointment. Due to the safety of our members and staff, some appointments can be completed virtually and not in-person.

Although our lobby capabilities are back to normal, we encourage members to continue utilizing our drive-thru and technology banking such as online banking, mobile deposits and online loan applications and payments. These technology services can assist specific financial needs in the convenience of your home or right at your fingertips. Learn more here

In addition to our drive-thru and lobby, here are two additional ways you can make a deposit.

  1. Mobile Deposit. Just sign, snap and send. Learn more here.
  2. Night Deposit Boxes. Deposits made after 8:30 am will be processed on the next business day.

Interra Partnership

Standing firmly beside our members, Interra offers assistance if you have been financially affected by COVID-19 hardship1. Contact us at 574.534.2506 for more information. 

Interra Consumer and Business Credit Card

With quick approvals, low rates, great benefits and a 21-day grace period on purchases.


consumer CARD Learn More
Business Card Learn and Apply
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Technology Banking

If you’re not enrolled in Interra’s FREE online banking2 or haven’t downloaded the mobile app3, you’re missing convenient and easy resources to:

  • Keep an eye on your balances and transactions
  • Manage transfers
  • Make loan payments
  • Pay bills
  • Make a mobile check deposit
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SBA’s Economic Injury Disaster Loan Program

Businesses that have suffered working capital loss due to COVID-19 pandemic may be eligible for this loan. Proceeds can assist with fixed debt payments, payroll, accounts payable, lease payments, insurance and more.

  • $2,000,000 maximum loan amount (including affiliate entities)
  • 3.75% APR; Non-Profit 2.75% APR
  • Up to 30-year term4
  • Deferred payments for first 11 months
  • No collateral required for loans of $25,000 or less

Applications for loans and payments are made directly through the Small Business Administration (SBA), not Interra Credit Union.

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SBA’s Coronavirus Aid, Relief, and Economic Security (CARE) Act and Paycheck Protection Program (PPP)

In response to the coronavirus, the US government offered small business emergency lending in order to assist with financial hardship. Through Interra’s referral partnership with Kabbage5, Paycheck Protection Program loans assisted many of our local small businesses. Please utilize these links for helpful resources to assist with the forgiveness process.

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1Programs, rates, terms and conditions are subject to change without notice. All loans and credit cards are subject to credit approval and collateral review, as applicable. 2$2.00 paper statement if not enrolled in e-statements. 3Mobile banking requires online banking enrollment first. Data charges may be imposed by your mobile network operator or internet service provider. 4Based on individual credit approval. 5Interra partnered with Kabbage and offered this service based solely on convenience for our members' access.

Our Mission

To be our members’ most trusted and valued financial resource.

How You Can Continue Banking

Interra Branches

Beginning Monday, June 15:

  • All Lobbies: Open normal business hours. (see FAQ for details)
    - Monday-Thursday 8:30 am – 9:00 am is reserved for senior citizens and members with chronic health conditions.

  • All Drive-Thrus: Open normal business hours

    - Night deposits return to normal procedures.

  • All ATMs: Open

  • Services made by appointment. Contact your local credit union representative or call 574-534-2506. 

  • Surcharge-free ATM nationwide

  • 5000+ shared branches with CO-OP

Interra Contact Center

  • Online chat available:

Mon-Fri   8:00 am - 5:30 pm

Saturday  8:00 am - 12:00 pm