Interra Go to main content
Search

Interra Online Banking Help

Interra Online Banking

24/7 Online Banking Support - Call 574.534.2506

We've got you covered with the tools and information you need!

We're here for you! If you can't seem to find the answers to your online banking questions, please contact Interra, 24/7, at 574.534.2506 and press -4- for online banking help.

Login Instructions & Help

Destkop

  1. Login on Interra's home page
  2. Enter your current user ID and password
  3. Select the Secure Access Code delivery option
    • Secure Access Code is a new security feature
  4. Enter the code in the designated box
  5. Create a new password
    • Note: New password can be the same as your old password as long as it meets the required security criteria
  6. Verify your personal information
  7. Review and accept the Terms & Conditions
  8. Choose to Register or Not Register the computer

Apple® Devices

  1. Update the App in the App Store™
  2. Enter your current user ID and password
  3. Select the Secure Access Code delivery option
    • Secure Access Code is a new security feature
  4. Enter the code in the designated box
  5. Create a new password
    • Note:New password can be the same as your old password as long as it meets the required security criteria
  6. Verify your personal information
  7. Review and accept the Terms & Conditions
  8. Choose to Register or Not Register the device

Android™ Devices

  1. Delete the current Interra app
  2. Download the new Interra app from Google Play™
  3. Enter your current user ID and password
  4. Select the Secure Access Code delivery option
    • Secure Access Code is a new security feature
  5. Enter the code in the designated box
  6. Create a new password
    • Note:New password can be the same as your old password as long as it meets the required security criteria
  7. Verify your personal information
  8. Review and accept the Terms & Conditions
  9. Choose to Register or Not Register the device

Having trouble logging in?

Contact Information

Do we have your current contact information, especially your e-mail address and cell phone number? The new security feature, secure access code, requires you to update your contact information with Interra. Contact Interra to have your information updated.

Internet Browser Update

Secure Access Code

The Secure Access Code is a new security feature that delivers a unique 6-digit number to you via e-mail, phone call or SMS text message everytime you login to Interra Online Banking. You can opt to have your device registered so that you do not have to complete the Secure Access Code process in the future unless you access Interra Online Banking from a difference device. If you delete the security certificate or "cookie" that activates your computer for later use, you will need another Secure Access Code. 

Help Videos & Resource Guide

Resource Guide

View the Interra Online Banking Resource Guide for helpful information on how to enroll and use the features in online banking.

Videos

We've created a set of informative videos to provide you with an overview of some of the improvements and enhancements of Interra's online banking.

 

Alerts

Interra's new online banking provides a wide selection of custom alerts to warn you about the status of your accounts, when certainn transactions occur or of important dates. The alerts you had previously set up will no longer function. Just follow the instructions below to set up your alerts.

Set Up Alerts

  1. Click on the Alerts tab under Settings.
  2. To create a new alert, click the New Alert drop down button. Choose the kind of alert that you wish to create from the drop down.
  3. To view the alerts for each category, click the icon to the left of the category header.
  4. You can easily toggle on alert On/Off without deleting the alert by clicking the toggle button.
  5. To view details of an already existing alert, choose the Edit link on the right side of the alert box.

Reset Quicken, QuickBooks and Mint.com

With the move to Interra's new online banking system, you will need to reset your connection to Interra Online Banking from within Quicken, QuickBooks, or Mint.com. The following conversion documents have been provided by Intuit to help you through this process.

Frequently Asked Questions

  1. Why haven't I received my Secure Access Code?
    • Your Secure Access Code is sent to you via text message, e-mail or by a phone call. Interra must have your current contact information in our system in order to send you the code. Please call Interra, 24/7 at 574.534.2506 and press -4- to update your information and for online banking help.
  2. What's my username and password?
    • Current Interra Online Banking users: If you are logging into the new online banking system for the first time, use your existing login ID and password and click Login. If you have forgotten your login ID, please call Interra at 574.534.2506 and press -4- for online banking help.
    • New Interra Online Banking Users: On Interra’s home page, interracu.com, click Enroll and follow the steps.
  3. Why won't my Interra mobile app work?
  4. My contact information is wrong. How do I update it?
    • Please call Interra at 574.534.2506 and press -4- to update your contact information. 
  5. My Alerts are not showing in online banking. Why?
    • ​​At conversion, the alerts you had set up in your online banking will no longer function. You will need to set up your alerts in the new online banking system. Click here for instructions on how to set up alerts in the new online banking system. 
  6. How will this affect the automatic transfers I set up in the old online banking system?
    • ​​Transfers will not be affected by the online banking change. All transfers will still go through, but if you need to edit the automatic transfers you set up in the old system, you will need to call Interra or stop in at any Interra office.
  7. What happened to the nickname I had on my account? How can I re-add the nickname?
    • ​​Account nicknames did not transfer over to the new online banking system. However, you can add nicknames to your accounts by logging into online banking and clicking on the Account Preferences tab under Settings. From there you can name your accounts.
Go to main navigation