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Interra Credit Union April 2018 Newsletter

Update Browsers For Security

The security of your account information is a top priority at Interra Credit Union. That is why Interra Online Banking and Interra Bill Pay will no longer support some browsers because the providers no longer release security updates for outdated browsers.

What does this mean to you? If you have an unsupported older browser, you will not have access to Interra Online Banking and Interra Bill Pay, effective May 1, 2018.

Please refer to your specific provider, which may include mobile carriers, for complete information and updates. If you have an older smartphone, you may find that browser updates are no longer available. Unfortunately, the solution will be to purchase a new phone.

  • Android. If you have Android version KitKat 4.4 or lower, update to Lollipop 5.0 or higher.
  • Microsoft Internet Explorer (IE). Make sure you have version 11 or higher; perform Windows updates regularly.
  • Microsoft Edge. All versions are supported, but make sure to update through Windows.
  • Mozilla Firefox. Make sure you have version 31 or higher.
  • Google Chrome. Check to ensure you have version 38 or higher.
  • Apple Safari.
    • Desktop Safari. You will need versions 7 or higher for OSX10.9 (Mavericks) or higher (7).
    • Mobile Safari (iPhone, iPad and Apple Watch). Make sure you have Versions 5 or higher for iOS5 or higher. Make sure you keep you perform regular security updates, as instructed, through the Settings/General prompts.

Attention Safe Deposit Box Renters:

Beginning May 1, 2018, safe deposit box terminations will no longer receive a pro-rated refund for the unexpired term of the rental.

Debit to Win It. Monthly Prize

You get an automatic entry each and every time you make a purchase with your Interra debit card!

Learn all about Debit to Win it at or visit any Interra office.

Make Your Move.

Is it time to build, buy or refinance? Talk to the mortgage professionals at Interra Credit Union first, your trusted financial resource. You’ll find a variety of mortgage programs to meet your needs, and we’ll help you navigate through all the details.

"Our realtors and builders love that we make our decisions and process applications right here at Interra,” Rob Spencer, vice president of mortgage lending, pointed out. “It means we understand the people, the properties and the communities we lend in."

And, importantly, it’s all local.

  • Get approved* with Interra!
  • Close with Interra!
  • Pay with Interra!**

    The application process is easy and available the way you want it, online or in person. For online applications and other tools, just go to, where you’ll find:

    • Current rates
    • Online applications
    • Rate watch sign-up
    • Rate quotes
    • Financial calculators
    • Useful resources
    • And more!

    *Subject to underwriting approval requirements.

    **For most mortgages.

    Move UP To Higher Rates!

    Do you have a Money Market Account (MMSA) at Interra? With five rate tiers, you may have the opportunity to earn a higher rate and more money, just by moving up to the next tier level.

    The Money Market tiers are:

    • $1000.00 - $49,999.99              
    • $50,000.00 - $99,999.99
    • $100,000 - $249,999.99
    • $250,000.00 - $999,999.99               
    • > $1,000,000.00

    You can view the rate tiers online at, call Interra or visit any office.

    It pays to choose Interra!

    Shred-It Days

    June 8 and 9

    Save the date! Interra Credit Union’s popular Shred-It Days are scheduled for Friday and Saturday, June 8 and 9. Each member may have up to 50 pounds shredded FREE, regardless of the number of accounts you have. It’s only 20 cents per pound thereafter. This event is another benefit of your credit union membership.

    Watch for more details in the May newsletter.

    Going Away? Please Let Us Know

    To prevent fraud, systems are in place to identify purchases or charges that you make outside your normal activity, both in terms of geography and type of transaction.

    In an attempt to avoid unanticipated disruptions in debit or credit card access, Interra has a Travel Status Form to retain information about members’ travel plans. You can provide the information in one of two ways:

    • Call Interra at 574.534.2506 or 888.432.2848 and a representative will assist you.
    • Stop by any Interra office to complete the form.

    If your card is lost or stolen, please contact us immediately

    • Call Interra
    • Call a card contact center
    • Debit card center: 888.908.7797
    • Credit card center: 800.449.7728 

    Safe travels … and have fun!

    Announcing Interra Election Results

    Results of the 2018 Interra Credit Union election were announced at the Annual Meeting, which was held March 26.

    David Eby, Wakarusa, and Tim Yoder, Goshen, were reelected to three-year terms on the Board of Directors and Bruce Stahly, Goshen, was newly elected to the board to fill the unexpired term of Russ Rupp, who is relocating out of the area. Interra members reelected Darin Short, Goshen, to a three-year term on the Supervisory Committee.

    Debit Card

    Keep Safety in Mind

    When you’re shopping with your Interra Credit Union debit card on vacation, at the grocery store, online or using an ATM, it’s important to keep your personal information and identity as secure as possible. You can take steps to help protect your accounts, personal information and your money.

    Tips and reminders:

    • Do not allow other people to use your card.

    “This causes more issues for our members than any others,” reports Tosha Maran, e-services manager at Interra. “You run the risk of exposing your account to unnecessary losses.”

    • Keep your PIN a secret.

    Memorize it and never write it on your card or store it with your card. Do not let anyone else enter your PIN for you. Don’t give your PIN over the telephone.

    • Change PINs frequently.

    Security experts recommend different PINs for each card and to change your PIN often.

    • Watch your e-mail.

    Unfortunately, e-mail is probably the most common method of identity theft and electronic fraud. Don’t provide your PIN or other personal information in response to an unsolicited e-mail or online request.

    • Be smart online.

    Be aware when you shop online. Look for secure transaction symbols, such as the little “lock” logo in the lower right-hand corner of your browser window and web addresses that start with “https.” Log off after your purchase, or if you can’t log off, close the browser.

    • Report a lost or stolen card immediately.

    This reduces the chances of unauthorized purchases.

    • Watch your money.

    The best way to know what’s going on with your accounts is to use Interra Online Banking for up-to-date transaction information. Also, review account statements when you get them and report irregularities or unauthorized transactions immediately.

    • Notify Interra before you travel.

    Make sure you put completion of a Travel Status Form on your to-do list before you travel. (See related article.)