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Interra's online banking update is complete.

Thank you for your patience as Interra's online banking received an update. There are many new enhanced features you'll enjoy. Use the FAQ below to learn more and explore through your online banking.

Below are a few helpful tips to best assist you:
  1. How to determine your member number:
    • Refer to your Interra check
    • Refer to your Interra account card
    • Visit us or contact us at 574-534-2506
  2. Remember, login is recognized for the primary account holder only.
  3. Mobile App:  Delete/uninstall your old Interra app and download the new app in the App Store or Google Play Store. The new app has a black background with a green and white IN.
  4. If you have multiple accounts:
    • Business members: When registering and logging in for the first time, make sure you are clicking on the business icon.
    • Make sure you are using the correct username and member number for the specific account you are trying to access.
  5. Member to Member Transfers:
    • Transfers can be made using the Primary member or business name as it appears on the account.
    • From your mobile device, choose TRANSFER at the bottom of the screen then choose MEMBER TO MEMBER ACCOUNTS and ADD ACCOUNT.
    • From your desktop, choose MAKE A TRANSFER and then ADD A MEMBER OF INTERRA CU.
    • Be sure to use the proper account number-suffix format (ie: 123456-00).
Q:

When will the updates occur?

A:

From Monday, May 17 at 11:00 am EST until Tuesday, May 18 at 11:00 EST, updates to the system will occur. During this time, online banking and bill pay will be unavailable until the updates are completed.

Q:

Will my username and password change?

A:

No. The first time you log into your updated online banking, simply use your current username and password. However, for upgraded security, you will be directed to update your password to contain at least 12 characters, upper and lower case lettering, and a number. Note: Your password cannot be the same as your username nor include your first or last name in it.

Q:

How will I get information about the updates?

A:

Interra will be providing information to our online banking users via email; therefore, it’s important that your contact information is up-to-date and accurate. To confirm your contact information, follow these steps:

• Log into your online banking.
• Choose SETTINGS from the left column.
• Choose MY CONTACT INFO.
• Review your PERSONAL INFORMATION and update as necessary.
• Choose SUBMIT.

Q:

What are the browser requirements?

A:

Microsoft Edge: Click here to upgrade.
• Updated to one of the last 2 versions.

Mozilla Firefox: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone®, iPad® and Apple Watch® = iOS 11.4 or higher
• Android® mobile/tablet = Android 5.0

Apple Safari: Click here to upgrade.
Updated to one of the last 2 versions.
• Apple iPhone, iPad and Apple Watch = iOS 10 or higher

Google Chrome: Click here to upgrade.
Updated to one of the last 2 versions.
• Android mobile/tablet = Lollipop 5.0 or higher

*Microsoft Internet Explorer®is not supported.

Q:

Is there any training available for businesses?

A:

Yes. Please view the links below.

General Overview Training

ACH and Wire Transfer Training

Q:

Why the update to online banking?

A:

Interra is committed to providing the best products and services for our members' needs. In a time when the convenience of technology at one's fingertips is even more important, the updates to our online banking system now provide an improved and customizable experience right in your own hands.

Q:

What are some of the features of the updated online banking?

A:

There are so many enhanced features with this update allowing you to have more control of your online technology. Some of the features include:

• Streamlined and intuitive dashboard
• Card controls
- see more information below
• Online banking enrollment from a mobile device

• Enhanced Personal Financial Management (PFM) tools including setting savings goals, financial health checkup and free credit score with SavvyMoney®
• Advanced notifications and account alerts
that provide real-time information
• Connect accounts from other financial institutions
• And so much more!


We encourage you to log in and investigate this very intuitive service.

Q:

What can I do in Card Controls?

A:

Card controls allow you to:
• Unlock/lock a select card
• Determine internal purchase usage standards
• Enable/disable merchant controls
• Enable transaction controls
• Set spending limits

Q:

What is SavvyMoney®?

A:

SavvyMoney® is a new feature that allows you to track your credit score and learn how the information on your credit report translates into a score. It also provides helpful facts of how you can use your credit to accomplish your life goals. Find out more information when logging into the updated online banking.

Q:

How do I determine my member number?

A:

You can determine your member number in the following ways:

  • Refer to your Interra check
  • Refer to your Interra account card
  • Visit us or contact us at 574-534-2506
Q:

How is login recognized?

A:

Login is recognized for the primary account holder only.

Q:

What if I have multiple accounts?

A:

If you have multiple Interra accounts, make sure you are using the correct username and member number for the specific account you are trying to access. For business members, when registering and logging in for the first time, make sure you are clicking on the business icon.

Q:

What should I do if I forgot my username?

A:

At your online banking login screen, choose Forgot Your Username or Password. Select Send My User Name and choose your notification preference (email or phone). Follow the rest of the prompts. Note: If you have forgotten both your username and password, you must reset your username before requesting password assistance. If you need additional help with your username, please contact Interra's Member Services at 574-534-2506 during normal business hours.

Q:

What should I do if I forgot my password?

A:

At your online banking login screen, enter your username and choose Forgot Your Username or Password. Enter the required information and choose Reset Password. Follow the remaining prompts including entering of Security Verification Code.

Q:

Will my Interra mobile app still work?

A:

From your smartphone, delete/uninstall the old Interra app and download the new app in the App Store or Google Play Store. The new app has a black background with a green and white IN. If your smartphone has automatic updates, you may not need to do this.

Q:

Are my automatic loan and credit card payments still set up?

A:

Yes. Your preestablished loan and credit card payments are still effective.

Q:

Are my internal and external transfers still set up in online banking?

A:

Yes. However, if you have any missing transfers, please contact Interra's Member Services at 574-534-2506.

Q:

Are my current card alerts still set up?

A:

No. You will want to re-establish any account, debit card, and credit card alerts you would like. To sign up for Alerts, click the 3 dots next to the telephone on the status bar or access this through Card Controls.

Q:

Will my current account nicknames stay the same after the update?

A:

Nicknames will not stay the same after the update. You can recreate account nicknames within the specified account details. NOTE: There is a 16-character limit to all nicknames.

Q:

How do I transfer money to another Interra member?

A:

Tip: To make a transfer to another Interra member, you must have the Primary Account Holder information.

1.Click on the Make a Transfer tab.

2. Choose Member to Member Accounts.

3. Choose Add Account.

4. Complete the necessary information using the name of the Primary member's last name on the account number.

For businesses, be sure to use the full name of the business such as Bark Park LLC.

Q:

Where is my scheduled transfer history?

A:

A history of scheduled transfers after May 18, 2021, can be found by following the below instructions.

1. Click on the Make a Transfer tab at the top of the page.

2. Choose Transfer History from the menu on the left.

Q:

Can I still upload information into QuickBooks or Quicken?

A:

Yes; however, Intuit services may be interrupted for up to 3-5 business days after Interra's update is completed on May 18th. This means services such as QuickBooks, Quicken or Mint could be temporarily unavailable until approximately May 25, 2021. Users are encouraged to complete some preliminary steps in order to avoid too much disruption to your banking habits.

On May 16th:

Complete a data file back up of QuickBooks and/or Quicken
Complete a final transaction download

After May 25th, you will want to review downloaded transactions to make sure you don't have duplicate or missing transactions.

Use these helpful guides to assist with your QuickBooks and Quicken needs.

QuickBooks Desktop Conversion Instructions
QuickBooks Online Conversion Instructions
Quicken Conversion Instructions

Q:

How do I register my device so I won't need an authorization code each time?

A:

To register your device, follow these instructions.

1. Click on your Profile in the upper right corner.

2. Choose the Two Factor Authentication under Security.

3. Choose your login preference(s).

Q:

Can I sign up for online banking with the mobile app?

A:

Yes. Simply download the app, read and complete the disclosure requirements. If you have problems signing up, you may contact Interra's Member Services at 574-534-2506.

Q:

Can I view online banking in Spanish?

A:

Yes. Click on your Profile and choose Español.

Q:

How do I find more information?

A:

For a search option in the updated system, click on the "what are you looking for" magnifying glass found in the top left corner of online banking.

Desktop Login
Step by Step
Login on Interra's home page
Verify your personal information
Enter your current user ID and password
Select the Security Validation Code delivery option
Enter the code in the designated box
Create a new password
Note: New password can be the same as your old password as long as it meets the required security criteria (at least 12 characters, have upper and lower case letters, and a number).
Review and accept the Terms & Conditions
Apple® Devices Login
Step by Step
Update the App in the App Store™
Enter your current user ID and password
Verify your personal information
Select the Security Validation Code delivery option
Enter the code in the designated box
Create a new password
Note: New password can be the same as your old password as long as it meets the required security criteria (at least 12 characters, have upper and lower case letters, and a number).
Review and accept the Terms & Conditions
Android™ Devices
Step by Step
Update the App in the Google Play Store
Enter your current user ID and password
Verify your personal information
Select the Security Validation Code delivery option
Enter the code in the designated box
Create a new password
Note: New password can be the same as your old password as long as it meets the required security criteria (at least 12 characters, have upper and lower case letters, and a number).
Review and accept the Terms & Conditions
Q:

Do we have your current contact information, especially your e-mail address and cell phone number?

A:

The Security Validation Code requires contact with you through email, phone call, or SMS text message. Contact Interra to have your information updated if needed.

Q:

Is your internet browser up to date?

A:

Please refer to your specific provider, which may include mobile carriers, for complete information and updates. Listed below are the MINIMUM versions supported by Interra's online banking software. For security reasons, Interra recommends using the latest version of software available from your provider. If you have an older smartphone, you may find that browser updates are no longer available. Unfortunately, the solution will be to purchase a new phone.

Microsoft:
• Internet Explorer® will no longer be supported.

Microsoft Edge: Click here to upgrade.
• Updated to one of the last 2 versions.

Mozilla Firefox: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone®, iPad® and Apple Watch® = iOS 11.4 or higher
• Android® mobile/tablet = Android 5.0

Apple Safari: Click here to upgrade.
Updated to one of the last 2 versions.
• Apple iPhone, iPad and Apple Watch = iOS 10 or higher

Google Chrome: Click here to upgrade.
Updated to one of the last 2 versions.
• Android mobile/tablet = Lollipop 5.0 or higher

If you need assistance in determining your current browser and version follow these simple steps:

  1. Open your browser.
  2. Click Help at the top.
  3. Select About (name of browser, Help will display the version of the browser you are using).
  4. Click OK to exit.
Q:

Do you have your Security Validation Access Code?

A:

The Security Validation Access Code is a security feature that delivers a unique 6-digit number to you via e-mail, phone call, or SMS text message. By updating your Profile, you can control when and how often you are prompted to get a Security Validation Code. You can opt to have your device registered so that you do not have to complete the Secure Access Code process in the future unless you access Interra Online Banking from a different device.

So much more than online banking.

Conduct a range of transactions through our website or mobile app1.

Enjoy the ease and convenience of banking from anywhere you have an internet connection with Interra’s robust online banking suite of services!

  • It's a free service, a benefit of membership.
  • View account balances and recent transactions.
  • Transfer money between your accounts, to another member or an external account.
  • Manage automatic transfers.
  • Customize your financial dashboard including a review of your credit score
  • SavvyMoney® personal financial management tool.
  • Make loan payments.
  • Change your address, phone, e-mail, etc.
  • View and make transactions between separate member numbers.
  • Complete and submit the Multi-Account Access form.
  • Set and track personal financial goals.
  • Download information to your financial programs, such as Quicken® or Microsoft Money®.
  • $5.00 paper statement fee if not enrolled in e-Statements.
  • And more!

Register for Interra Online Banking today. For 24/7 Interra Online Banking support, call 574.534.2506.

Additional Services

With Interra Online Banking you have access to free online services to help manage your accounts, bills, and Interra credit cards.

  • Mobile Banking and mobile deposit - access your account anywhere at any time.
  • Interra Bill Pay - save time and money.
  • e-Statements - the safe and secure way to view your statements.
  • Alerts - receive custom alerts2 on your account.
  • MasterCard® Online - account access, pay your bill online, view e-Statements and more.

Security Features

Interra uses the most advanced internet security systems available for the online banking platform.

  • All information is encrypted or encoded.
  • Secure Access Code login procedure.
  • The system records the date and item of the last login attempt.
  • Time-out feature.

Alerts

Interra's online banking provides a wide selection of custom alerts to warn you about the status of your accounts, when certain transactions occur, loan due dates, and security alerts. Just follow the instructions below for some of our most popular alerts.

  • Click on the three dots on the toolbar next to the telephone icon and choose Alerts.
  • Click on the gray toggle next to each alert type to enable or disable.
  • Navigate to the Cards tab to register for alerts regarding card purchases.
  • Click the Register button to sign up.
  • Choose your alert communication preference (email, mobile, or push).
  • To set up security alerts, click the icon to the left of the category header and choose your preferences.

What is online banking?

Online banking is an electronic system that enables members of a financial institution to conduct a range of transactions through the financial website or mobile application.

Is online banking safe to use?

Yes, online banking is safe to use from your private computer, smartphone or tablet. Interra Credit Union maintains a high level of security for your assets.

Is it safe to bank on your phone?

Yes, Interra’s mobile banking has specific software to tackle the threat of mobile fraud.

Online Banking Help

Video Library

We've created a set of informative videos to provide you with an overview of some of the improvements and enhancements of Interra's online banking.

1Data carrier rates may apply. 2Your e-mail or cell phone providers may charge a fee for data received.