NOTICE: Please do NOT submit personal information – such as credit/debit card numbers, account numbers, social security numbers, etc. – using this form, which is not a secure connection. To protect your security and identity, we will not be able to respond. For the transmission of secure information call Interra or visit any office.
How do I reorder checks?
You can order checks three different ways.
1. Call 877-585-8777
2. Click here to reorder online
3. Use the helpful link in online banking
How do I report my lost or stolen debit/ATM card?
Please call 888-918-7313 during business hours, or 800-523-4175 (24 hours). You may also lock the use of your card by logging into your online banking and choosing Card Controls.
How do I report a lost or stolen MasterCard® credit card?
Please call 800-449-7728 (24 hours). Or you may log in to your online banking and use the Card Controls option to lock your card immediately.
I forgot my PIN. What should I do?
For Personal/Business debit cards, please visit your local branch or call 866-985-2273.
For Personal/Business credit cards, please visit your local branch or call 866-886-0083.
How can I notify Interra about my travel plans?
If you're planning on traveling soon, please be sure to fill out the travel notice form. Or you may complete the Travel Notice information in your online banking.
I have a question regarding my home mortgage.
As a member, how can I provide feedback?
To submit member feedback, please email email@example.com.