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What is Vishing

Vishing is the criminal practice of using telephone technology to gain access to private personal and financial information. The primary purpose is to steal credit card numbers or other personal information for the purpose of identity theft. The term is a combination of "voice" and “phishing.” To protect yourself, be highly suspicious when receiving messages that direct you to call a number and provide credit card or other account numbers. Rather than provide any information, please contact Interra (or other financial institution) or the credit card company directly to verify the validity of the message.

Don’t fall for it! Err on the side of caution.

Interra Credit Union, and other legitimate organizations, will never ask you to provide sensitive information, such as account numbers, user names, passwords, your mother’s maiden name, Social Security number, or other verifiers through links in an e-mail or by phone. If you receive an e-mail or a phone message requesting this type of information, do not respond to it.

Never provide your personal information to anyone or any company, no matter how legitimate it may seem, unless you have initiated the contact, online or by phone. Anytime anyone asks you for personal information, use the account customer service number that was provided to you, not the one included in the mailing or the phone message, to speak to a live person to verify that the request is legitimate.