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Interra's online banking update is complete.

Thank you for your patience as Interra's online banking received an update. There are many new enhanced features you'll enjoy. Use the FAQ below to learn more and explore through your online banking itself.

Below are a few helpful tips to best assist you:
  1. How to determine your member number:
    • Refer to your Interra check
    • Refer to your Interra account card
    • Visit us or contact us at 574-534-2506
  2. Remember, login is recognized for the primary account holder only.
  3. Mobile App: Delete/uninstall your old Interra app and download the new app in the App Store or Google Play Store. The new app has a black background with a green and white IN.
  4. If you have multiple accounts:
    • Business members: When registering and logging in for the first time, make sure you are clicking on the business icon.
    • Make sure you are using the correct username and member number for the specific account you are trying to access.
Q:

When will the updates occur?

A:

From Monday, May 17 at 11:00 am EST until Tuesday, May 18 at 11:00 EST, updates to the system will occur. During this time, online banking and bill pay will be unavailable until the updates are completed.

Q:

Will my username and password change?

A:

No. The first time you log into your updated online banking, simply use your current username and password. However, for upgraded security, you will be directed to update your password to contain at least 12 characters, upper and lower case lettering, and a number. Note: Your password cannot be the same as your username nor include your first or last name in it.

Q:

How will I get information about the updates?

A:

Interra will be providing information to our online banking users via email; therefore, it’s important that your contact information is up-to-date and accurate. To confirm your contact information, follow these steps:

• Log into your online banking.
• Choose SETTINGS from the left column.
• Choose MY CONTACT INFO.
• Review your PERSONAL INFORMATION and update as necessary.
• Choose SUBMIT.

Q:

What are the browser requirements?

A:

Microsoft Edge: Click here to upgrade.
• Updated to one of the last 2 versions.

Mozilla Firefox: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone®, iPad® and Apple Watch® = iOS 11.4 or higher
• Android® mobile/tablet = Android 5.0

Apple Safari: Click here to upgrade.
Updated to one of the last 2 versions.
• Apple iPhone, iPad and Apple Watch = iOS 10 or higher

Google Chrome: Click here to upgrade.
Updated to one of the last 2 versions.
• Android mobile/tablet = Lollipop 5.0 or higher

*Microsoft Internet Explorer®is not supported.

Q:

Is there any training available for businesses?

A:

Yes. Please view the links below.

General Overview Training

ACH and Wire Transfer Training

Q:

Why the update to online banking?

A:

Interra is committed to providing the best products and services for our members' needs. In a time when the convenience of technology at one's fingertips is even more important, the updates to our online banking system now provide an improved and customizable experience right in your own hands.

Q:

What are some of the features of the updated online banking?

A:

There are so many enhanced features with this update allowing you to have more control of your online technology. Some of the features include:

• Streamlined and intuitive dashboard
• Card controls
- see more information below
• Online banking enrollment from a mobile device

• Enhanced Personal Financial Management (PFM) tools including setting savings goals, financial health checkup and free credit score with SavvyMoney®
• Advanced notifications and account alerts
that provide real-time information
• Connect accounts from other financial institutions
• And so much more!


We encourage you to log in and investigate this very intuitive service.

Q:

What can I do in Card Controls?

A:

Card controls allow you to:
• Unlock/lock a select card
• Determine internal purchase usage standards
• Enable/disable merchant controls
• Enable transaction controls
• Set spending limits

Q:

What is SavvyMoney®?

A:

SavvyMoney® is a new feature that allows you to track your credit score and learn how the information on your credit report translates into a score. It also provides helpful facts of how you can use your credit to accomplish your life goals. Find out more information when logging into the updated online banking.

Q:

How do I determine my member number?

A:

You can determine your member number in the following ways:

  • Refer to your Interra check
  • Refer to your Interra account card
  • Visit us or contact us at 574-534-2506
Q:

How is login recognized?

A:

Login is recognized for the primary account holder only.

Q:

What if I have multiple accounts?

A:

If you have multiple Interra accounts, make sure you are using the correct username and member number for the specific account you are trying to access. For business members, when registering and logging in for the first time, make sure you are clicking on the business icon.

Q:

What should I do if I forgot my username?

A:

At your online banking login screen, choose Forgot Your Username or Password. Select Send My User Name and choose your notification preference (email or phone). Follow the rest of the prompts. Note: If you have forgotten both your username and password, you must reset your username before requesting password assistance. If you need additional help with your username, please contact Interra's Member Services at 574-534-2506 during normal business hours.

Q:

What should I do if I forgot my password?

A:

At your online banking login screen, enter your username and choose Forgot Your Username or Password. Enter the required information and choose Reset Password. Follow the remaining prompts including entering of Security Verification Code.

Q:

Will my Interra mobile app still work?

A:

Use your smartphone to download the Interra Credit Union updated mobile app and enroll. The updated app has the Interra "IN" on a black background. If your smartphone has automatic updates, you may not need to do this.

Q:

Are my automatic loan and credit card payments still set up?

A:

Yes. Your preestablished loan and credit card payments are still effective.

Q:

Are my internal and external transfers still set up in online banking?

A:

Yes. However, if you have any missing transfers, please contact Interra's Member Services at 574-534-2506.

Q:

Are my current card alerts still set up?

A:

No. You will want to re-establish any account, debit card and credit card alerts you would like. To sign up for Alerts, click the 3 dots next to the telephone on the status bar or access this through Card Controls.

Q:

Will my current account nicknames stay the same after the update?

A:

Nicknames will not stay the same after the update. You can recreate account nicknames within the specified account details. NOTE: There is a 16-character limit to all nicknames.

Q:

How do I transfer money to another Interra member?

A:

Tip: To make a transfer to another Interra member, you must have the Primary Account Holder information.

1.Click on the Make a Transfer tab.

2. Choose Member to Member Accounts.

3. Choose Add Account.

4. Complete the necessary information using the name of the Primary member's last name on the account number.

For businesses, be sure to use the full name of the business such as Bark Park LLC.

Q:

Where is my scheduled transfer history?

A:

A history of scheduled transfers after May 18, 2021, can be found by following the below instructions.

1. Click on the Make a Transfer tab at the top of the page.

2. Choose Transfer History from the menu on the left.

Q:

Can I still upload information into QuickBooks or Quicken?

A:

Yes; however, Intuit services may be interrupted for up to 3-5 business days after Interra's update is completed on May 18th. This means services such as QuickBooks, Quicken or Mint could be temporarily unavailable until approximately May 25, 2021. Users are encouraged to complete some preliminary steps in order to avoid too much disruption to your banking habits.

On May 16th:

* Complete a data file back up of QuickBooks and/or Quicken

* Complete a final transaction download

After May 25th, you will want to review downloaded transactions to make sure you don't have duplicate or missing transactions.

Q:

How do I register my device so I won't need an authorization code each time?

A:

To register your device, follow these instructions.

1. Click on your Profile in the upper right corner.

2. Choose the Two Factor Authentication under Security.

3. Choose your log in preference(s).

Q:

Can I sign up for online banking with the mobile app?

A:

Yes. Simply download the app, read and complete the disclosure requirements. If you have problems signing up, you may contact Interra's Member Services at 574-534-2506.

Q:

Can I view online banking in Spanish?

A:

Yes. Click on your Profile and choose Español.

Q:

How do I find more information?

A:

For a search option in the updated system, click on the "what are you looking for" magnifying glass found in the top left corner of online banking.

Please note that beginning May 18, 2021, the proper browser and operating systems required for Interra's online banking will be the following:

Microsoft:
• Internet Explorer® will no longer be supported.

Microsoft Edge: Upgrade Now
• Updated to one of the last 2 versions.

Mozilla Firefox: Upgrade Now
• Updated to one of the last 2 versions.
• Apple iPhone®, iPad® and Apple Watch® = iOS 11.4 or higher
• Android® mobile/tablet = Android 5.0

Apple Safari: Upgrade Now
Updated to one of the last 2 versions.
• Apple iPhone, iPad and Apple Watch = iOS 10 or higher

Google Chrome: Upgrade Now
Updated to one of the last 2 versions.
• Android mobile/tablet = Lollipop 5.0 or higher

If you need assistance in determining your current browser and version follow these simple steps:

  1. Open your browser.
  2. Click Help at the top.
  3. Select About (name of the browser, Help will display the version of the browser you are using).
  4. Click OK to exit.

So much more than online banking.

Online banking is safe to use from your private computer, smartphone or tablet.

Take advantage of the extra features available to increase efficiencies and manage your business finances.

  • View balances and make transfers.
  • View e-Statements and recent transactions.
  • Transfer money to another member or member business.
  • Provides the gateway to Business Bill Pay.
  • Set up e-Alerts.
  • Access MasterCard® Online.
  • Create multiple users.
  • And more!
Q:

What language is business online banking in?

A:

Interra Online Banking is only available in English.

Q:

How do I transfer funds to another member?

A:

You will need the following information to make the transfer

  • Member number.
  • Share ID.
  • The first three letters of the member’s last name or business.
  • Then follow the prompts.
Q:

Can I view a check I wrote through Business Online Banking?

A:

Yes, from the account summary page, click on the checking account from which you wrote the check. To the right of the transaction, there will be a check icon. Click on the check icon image and an image of the check will appear.

Q:

What is a Pending ACH in business online banking?

A:

If you have a direct deposit (such as payroll, Social Security, or a pending withdrawal/automatic payment) an hourglass icon shows with the number of pending ACH items. When you click on “Pending ACH,” you will see an explanation of the pending item.

Q:

What browsers are compatible with business online banking?

A:

Please refer to your specific provider, which may include mobile carriers, for complete information and updates. Listed below are the MINIMUM versions supported by Interra's online banking software. For security reasons, Interra recommends using the latest version of software available from your provider. If you have an older smartphone, you may find that browser updates are no longer available. Unfortunately, the solution will be to purchase a new phone.

Microsoft:
• Internet Explorer® will no longer be supported.

Microsoft Edge: Click here to upgrade.
• Updated to one of the last 2 versions.

Mozilla Firefox: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone®, iPad® and Apple Watch® = iOS 11.4 or higher
• Android® mobile/tablet = Android 5.0

Apple Safari: Click here to upgrade.
Updated to one of the last 2 versions.
• Apple iPhone, iPad and Apple Watch = iOS 10 or higher

Google Chrome: Click here to upgrade.
Updated to one of the last 2 versions.
• Android mobile/tablet = Lollipop 5.0 or higher

If you need assistance in determining your current browser and version follow these simple steps:

  1. Open your browser.
  2. Click Help at the top.
  3. Select About (name of the browser, Help will display the version of the browser you are using).
  4. Click OK to exit.
Q:

If I have multiple member numbers at Interra, can I see all of them with one business online banking login?

A:

Absolutely! All you need to do is download the Multi-Account Access Form, fill it out, and mail, fax or bring it into any Interra office. To see an example of how the Multi-Account Access Form should be filled out, click here.

Q:

How can I set up a budget within business online banking?

A:

While in Interra Online Banking, click the “INcontrol Budget” tab under "Services." This is where you can find keep track of your spending by different categories such as “Entertainment” or “Housing,” Visit any Interra office if you’d like help from a member service representative.

Q:

How do I access MasterCard® Online within business online banking?

A:

While in Interra Online Banking, click the “Credit Card” tab at the top. This will take you to directly to MasterCard Online where you can make payment, complete balance transfers, and see recent activity.

Q:

What type of information will I need to register for Interra business online banking?

A:

For business accounts, you will need to contact Interra at 574.534.2506 for online banking registration information.

Q:

What type of e-Alerts can I set up with business online banking?

A:

You can receive e-mail and text alerts. Please be aware that your data provider may charge a fee to receive these messages. You can choose to receive whatever alerts you’d like; such as notifications when your account balance falls to a certain amount, when a check clears, when a direct deposit has been made, if your account goes negative, and many other triggers.